Card Management Guide

Card Management allows Account Signers to manage virtual and physical debit cards for any account. Online  banking users must be an Admin or Account Holder to use this feature. 

To access, select the Tools tab > Card Management in the navigation menu.

For more information on debit cards, see Debit Cards Guide

Cards Dashboard  

View a list of all virtual and physical debit cards. 

1. Select the Tools tab > Card Management.  

2. All virtual and physical debit cards that have been created will display:  

a. Cardholder Name 

b. Last 4 digits of the card number 

c. Card Nickname 

d. Type (Physical or Virtual) 

e. Status (Locked or Unlocked) 

f. Last 4 digits of the account number 

3. Select a card to view the card details, including the full card number, 3-digit security code (CVV),  and card limits.

Activate a Physical Card 

1. Select the Tools tab > Card Management. 

2. Select the card to activate or click Get Started within the Activate Card widget. 

3. Enter the full card number and 3-digit security code. Then select Continue.

4. Create a 4-digit PIN number. Then select Activate Card. 

5. A success message will appear confirming the card is now activated.

Create a Virtual Card 

Note: Virtual cards are not accompanied by a physical card. To order a physical card, contact Client Services  support@grasshopper.bank.  

1. Select the Tools tab > Card Management.  

2. Select Add Card. 

3. A popup window will appear. Select the linked account, assigned user, and enter a card nickname.  Then click Create. 

4. The card should now appear in the card dashboard view. Select the card to view details or modify. 

Change PIN 

1. Select the Tools tab > Card Management. 

2. Select the card to change your PIN. 

3. Within the Settings section, select the edit icon next to PIN.  

4. Create a 4-digit PIN number. Then select Change Pin. 

5. A success message will appear confirming your PIN is now changed.

Change Transaction Limits / Spend Categories 

1. Select the Tools tab > Card Management. 

2. Select a card. 

3. Within the Settings section, review the card user’s transaction limits and spend categories. To modify,  select the applicable edit icon.

Lock/Unlock Card 

Lock or unlock any virtual or physical debit cards to help control card usage.  

1. Select the Tools tab > Card Management. 

2. Select a card. 

3. Select the toggle to Lock Card or Unlock Card. 

4. The card will immediately be updated.  

Note: Locking the card will cause any transaction to automatically decline.

Delete Card 

Delete any virtual or physical card as needed. 

1. Select the Tools tab > Card Management. 

2. Select a card. 

3. Select Delete Card and confirm. 

4. The card will immediately be deleted.