Streamline Cash Management with Lighthouse Payment Services

We're proud to team up with Lighthouse Payment Services, a full-service, image-based lockbox service provider, to offer a suite of lockbox services that can be custom tailored to meet the needs of our business and commercial banking clients in an ever changing, technology-based environment. Whether you’re a startup, small business, or commercial enterprise, Lighthouse Payment Services delivers reliable, bank-operated P.O. Box payment processing solutions.

Benefits of Lockbox Services

1. Improves cash flow
   • Speeds up processing time for payments
   • Automates & improves accounts receivable reporting
2. Digital reporting
   • Access 7 years of payment history from a web interface
   • Online exception item decisioning & processing
3. Reduces risk
   • Decreases the potential for theft, fraud or error
   • Removes payment processing from the office
   • Ensures payments are processed after hours
4. Cost effective
   • Improved productivity by reducing time & resources

Key Features of Lockbox Services

1. Wholesale Lockbox Services: Commonly used for lower check volumes with large payments or receiving payments from other businesses.
   • State of the art image-based service with check images and documents made available SAME day
   • A daily PDF report of all scanned documents that is provided via email, FTP, or online delivery
2. Retail Lockbox Services: Commonly used for higher check volumes with small payments or receiving payments from individuals
   • State of the art image-based service with check images and documents made available SAME day
   • Payment coupon scanning with support for OCR A, OCR B, various Bar Codes, and E13B font. Daily batch file receipts provided.
   • Online exception item decisioning and processing (real-time)
   • Web-based online check image and report access with endless number of users

Frequently Asked Questions (FAQS)

1. What is a Lockbox and how does it work?
   • A lockbox is a bank-operated P.O. Box payment processing solution. We designate a P.O. Box in the name of your business, and then you provide the P.O. Box address to your customers to send payments to. Our third-party vendor, Lighthouse Payment Services, will scan and process all checks and correspondence on your behalf. A batch deposit will be posted to your account in overnight processing, and daily reports are provided with all check data and images for you to reconcile.
2. Is there a maximum volume limit for check deposits?
   • There is no maximum volume limit for check deposits.
3. What kind of report delivery options are available?
   • Users can receive daily report emails or access live reporting through the Lockbox website. Reports may also be delivered in various formats via email or SFTP.
4. What kind of file formats are available for reporting?
   • Standard daily emails provide PDF reports with check images. The Lockbox website also offers PDF reports and check images, as well as CSV reports with check and account information. Additional file format options are available for customization.
5. Can I download multiple check images at once?
   • All check images can be provided in daily email PDF reports. Multiple check images can also be downloaded through the Lockbox website.
6. What information is available to view in online banking?
   • Account activity will show a daily batch deposit that is posted to the account in overnight processing. The batch deposits will provide images of all checks.

Support

• For questions or concerns about your Lockbox Services, please contact Lighthouse Payment Services directly. 
• For guidance on how to get started, please contact Client Services.

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