Domestic & International Wires Guide

 

Saved Recipients vs. Wire Templates

Feature	Saved Recipient	Wire Template
What it stores	Recipient contact and banking details (legal name, address, routing number / SWIFT, account number).	Recipient details plus transaction parameters (funding account, default payment amount, and transfer reason).
Ideal use case	Vendors or partners you pay irregularly or with variable amounts and memo instructions.	Regular, predictable payments where the sending account and transaction purpose stay consistent.
Flexibility	You select the funding account and enter the transfer amount each time.	Speeds up execution by pre-filling both recipient and payment fields in one click.

 

Before You Send

• Sufficient Available Funds: Wires draw from your available balance immediately upon approval.
• Dual Approval: If your organization enforces dual control, the wire will remain in a pending status until a secondary authorized user reviews and approves it.
• Cut-Off Times: Ensure submissions and required secondary approvals occur before the daily cut-off to qualify for same-day processing.

 

Domestic Wires

 

Initiating a Domestic Wire

Depending on your business type, account structure, and online banking setup, exact steps may vary. 

 

One-Time Transfers

1. Login to Online Banking
2. Select Transfer & Pay in the sidebar 
   • You can also select Wires in the drop-down menu to bypass step 3
3. Click Wires
4. Select Send without a wire template
5. Enter the wire details
   • The account you want to withdraw funds from
   • The account you want to send funds to 
   • Amount: The amount of the wire
   • Wire reason: Select the reason that best matches your wire. 
   • Memo (required): A note about the transaction, up to 140 characters.
6. Click Review
7. Review the wire summary
   • Edit any section, as needed.
8. Click Submit.

⚠️ Important Note: If your organization requires dual approval, the button will display as Submit for approval. An on-screen confirmation will display once your wire is successfully sent or submitted for approval.

 

Template-Based Transfer

1. Login to Online Banking
2. Select Transfer & Pay in the sidebar 
   • You can also select Wires in the drop-down menu to bypass step 3
3. Click Wires
4. Select Send via template
   • If you do not have a template set up, you will be prompted to create one. 
5. Select an existing template
6. Add required wire details
   • The fields displayed depend on your template settings. Any details already saved to the template are locked and cannot be edited here. You’ll only need to fill in the fields left open.
   • Depending on the template, you may be asked for Wire reason, Amount, and/or Memo (up to 140 characters).
   • Select View your wire transfer limits and disclosures to see your wire limits, applicable fees, and cut-off times for same-day processing.
7. Click Next
8. Review the wire summary
   • Edit any section, as needed.
9. Click Submit.

⚠️ Important Note: If your organization requires dual approval, the button will display as Submit for approval. An on-screen confirmation will display once your wires are successfully sent or submitted for approval.

 

Creating Your First Template

1. Login to Online Banking
2. Select Transfer & Pay in the sidebar 
   • You can also select Wires in the drop-down menu to bypass step 3
3. Click Wires
4. Select Send via template
5. Click Set up a template
6. Click+ New Template
7. Search for saved recipient or click +Add new recipient
   1. Using a saved recipient: Select the recipient from the drop-down menu, and it will automatically populate their stored contact and banking details.
   2. Adding a new recipient: Enter the recipient details and wire bank details, then click Add Recipient.
      • Recipient details: Name, city, state, and zip code.
      • Wire bank details: Accounting number and routing number.
8. Enter template details
   • Template name
   • Funding account
   • Wire reason (optional)
   • Amount (optional)
   • Memo (optional)
9. Click Save.

 

Managing Templates

1. Login to Online Banking
2. Select Transfer & Pay in the sidebar 
   • You can also select Wires in the drop-down menu to bypass step 3
3. Click Wires
4. Select Send via template
5. Click Manage Templates.

Available Actions

Action	What it accomplishes
View Saved Templates	Review all active templates, their assigned names, linked funding accounts, recipient details, and default amounts.
Add a New Template	Set up a brand-new template with pre-filled recipient and transaction details for recurring payments.
Update / Edit Templates	Modify existing payment parameters, such as changing the funding account or updating a recurring dollar amount.

 

International Wires

Initiating an International USD Wire

Depending on your business type, account structure, and online banking setup, exact steps may vary. 

1. Login to Online Banking
2. Select Transfer & Pay in the sidebar 
   • Path A: Select Foreign Wire (or choose this option in the drop-down menu).
   • Path B: Select Wire (or choose this option in the drop-down menu).
     • Select International Wire.
3. Enter wire and recipient details
   • The account you want to withdraw funds from
   • The amount ($)
   • Purpose/Memo (Required)
   • Individual/Company Name
   • Recipient Account Number/IBAN
   • Recipient Address
4. Click Continue
5. Enter the receiving bank details
   1. Bank Name 
   2. Routing Number/SWIFT 
   3. Bank Address 
   4. Special Instructions/Notes (Sent with the payment to the recipient) 
6. Add an Intermediary Bank (optional)
   • Select Yes
   • Enter the bank details
7. Click Continue
8. Review the wire summary
   • Edit any section, as needed.
9. Click Submit.

⚠️ Important Note: If your organization requires dual approval, the button will display as Submit for approval. An on-screen confirmation will display once your wire is successfully sent or submitted for approval. Because every international transfer undergoes manual review by our team, please allow up to 48 business hours for processing.

 

Initiating a Foreign Exchange (FX) Wire

Planning to send money abroad? Our business banking platform curently only supports international wires in U.S. Dollars (USD) only, with multi-currency capabilities planned for a future update. To initiate an Foreign Exchange (FX) wire, contact Client Services.

 

Approving Wires

Dual Approvals is a security control that requires two separate individuals to authorize a transaction. When enabled, any wire transfer or ACH payment submitted by an authorized user is automatically routed to all organization members with approval permissions. Payments will remain pending until approved, ensuring no funds are released without secondary verification.

 

Enabling Dual Approval

1. Login to Online Banking
2. Select Settings in the quick action tabs
3. Click the Security tab
4. Turn on the desired toggle.
   • Domestic wires
   • International wires
   • ACH and instant payments
5. Set an approval expiration date (optional).

💡Tip: You can also select Review now directly from the on-screen message or follow the secure link in the email notification sent when a wire is submitted for approval.

 

Approve or Reject Wires

1. Login to Online Banking
2. Select Payment Controls in the sidebar
3. Click Approvals in the drop-down menu.
   • Pending approvals is shown by default, including domestic wires, international wires, and ACH.
   • The table includes: scheduled date, recipient, amount, user who submitted the payment, transaction type, and frequency.
4. Hover over the wire you'd like to review, then select View
5. Review the transaction details
6. Click Approve or Reject.

 

Access Approval History

1. Login to Online Banking
2. Select Payment Controls in the sidebar
3. Click Approvals in the drop-down menu.
4. Click the Approval history tab.

 

Wire Status & Activity

1. Login to Online Banking
2. Select Payment Controls in the sidebar
3. Click Activity in the drop-down menu.
   • On this screen, you can filter your activity by payment method, date range, or status, amount, accountm or frequency.
4. Select a transaction in the table to review payment details.

Available Statuses

Status	What it means
Submitted	The wire has been submitted.
Pending dual approval	An authorized users with approval permissions needs to approve the wire.
Rejected approval	An authorized users with approval permissions rejected the wire.
Rejected	The wire was rejected by the bank.
Cancelled	The transaction was cancelled by an authorized user.

 

Additional Resources 

Before initiating high-value or time-sensitive transactions, consult these guides to ensure smooth processing.

 

 

Support

If you encounter any issues or need further assistance, you contact Client Services Monday-Friday 9am-9pm ET by dialing 888.895.9685 or emailing support@grasshopper.bank.

For your convenience, we also offer support via secure message or chat.