FDIC-Insured - Backed by the full faith and credit of the U.S. GovernmentAt Grasshopper, keeping your contact and company information up to date is essential for ensuring that you receive important alerts, notifications, and other communications regarding your account. Whether it’s security-related updates, account activity notifications, or product announcements, maintaining accurate details helps us keep you informed and ensures a seamless banking experience.
Why Keeping Your Information Updated Matters
- Timely Alerts & Notifications: Receive critical security and account updates without any delays.
- Fraud Prevention & Security: Verify your identity and protect your account and data from fraud.
- Access to Important Documents: Ensure you receive tax-related documents, statements, and other essential financial records without disruption.
- Seamless Communication: Get important information about new features, policy updates, and banking services
How to Update Your Contact & Company Information
Business Banking Clients
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Updating Contact Information
- Users can change their password, and email address directly in Online and Mobile Banking.
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Update Company Information
- To change your company name, username, address, or phone number, you must contact Client Services.
Commercial Banking Clients
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Updating Contact Information
- Admin users can update their email address and secondary email for themselves or other users within Online and Mobile Banking. Non-admin users can update their secondary email and password.
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Update Company Information
- To change your company name, user ID, phone number or address, you must contact Client Services.
Support
If you encounter any issues or need further assistance, you contact Client Services Monday-Friday 9am-9pm ET by dialing 888.895.9685 or emailing support@grasshopper.bank.
For your convenience, we also offer support via secure message or chat.